Coronavirus (COVID-19) update: We're operating as usual

Home Delivery is operating as usual.We want to reassure you that we are closely monitoring the advice from the Government, Public Health England and the NHS and have strong contingency plans in place to manage any impacts from Coronavirus.

We are working hard to ensure that all of our customers continue to receive the products and medication they need, when they need them.这包括非接触式交付，具有优先状态。The situation is under constant review. Should advice change, we will communicate this to our patients promptly.

Home Delivery - Bladder & Bowel Community

A First-Class Home Delivery Service

我们听取了社区的意见，回应了人们对一站式服务的需求，提供设备、药物和一流的服务。我们与拥有超过150年经验的独立供应商布伦医疗(Bullen Healthcare)合作，为您的所有泌尿科、造口术、伤口护理和处方药物需求提供可靠的、以客户为中心的服务。

Members of our Home Delivery service benefit from a personalised care plan, with regular phone calls to help you manage your prescriptions. We’ll also liaise directly with your GP to make the whole process as simple as possible. We come recommended by 99% of members, according to our2020 survey.

This is Home Delivery, made personal.

Membership Benefits

DedicatedPersonal Advisor
SpecialistClinical Support
Regular calls to check you’re OK
Electronic Prescription Service
Pharmacist Advice
Prescription products and Medications in one go
Free delivery, reordering, and cutting to size
Samples from any manufacturer
We’ll take care of everything, 365 days a year

它是如何工作的?

作为肠膀胱送货上门服务的一部分，您将拥有一个团队，在您卡塔尔vs阿曼需要的时候提供支持。如果您有问题，您可以随时与您的个人顾问，您的专科口腔护士或临床药剂师。

It’s important for us to take the time to get to know you and your needs, so you will have a monthly call with yourPersonal Advisor. They will help to manage your prescription needs and speak directly with your GP to make the process as easy as possible.

No more worrying about prescriptions running out – you can arrange delivery to your door, and discuss your needs with your advisor at any time. Because we’re truly independent, you can request product samples from any make or manufacturer to find the best care plan possible.

Step 1

We’ll arrange to contact you by phone or email to take an order of your prescription products and medication.

TALK TO AN ADVISOR

Step 2

你的指导老师会在下个月给你下订单，并安排一个方便的交货日期。

PLACE YOUR ORDER

Step 3

Your prescription will be delivered reliably and in discreet packaging, direct to your door.

RECEIVE YOUR DELIVERY

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Free Samples Available

我们有一些新的LoFric Elle导尿管的免费样品，适合自我导尿管的女性。独特的l型把手，小巧易用，适合英国居民使用。世界上第一个带角度手柄的导尿管，为自我导尿提供了更符合人体工学的选择。

For Women, by Women.Request your sample today!You do not need to be a member or switch your delivery company.

Stoma Nurse Team - Bladder & Bowel Home Delivery

Clinical Support

We have a team of clinical nurse specialists for both stoma and urology. They have many years’ experience of caring for and supporting patients, and are available to talk to on the phone, by video conference, and in some cases can provide a home visit. Our nursing team can help with any problems around your stoma or urology products, and can arrange samples to try if they feel this would be appropriate.

You can also talk to our specialist Stoma Nurses –meet the team.

Personal Advisor - Bladder & Bowel Home Delivery

Dedicated Personal Advisor

作为肠膀胱快递的一员，您将拥有自己的私人顾问来照顾您的需求。卡塔尔vs阿曼他们每个月都会来一次，询问你的近况，看看你下次送货需要什么。

Your personal advisor will get to know you and your healthcare needs. They can offer advice and support on common problems, and arrange for any samples that you might want to try with your next order.

Specialist Pharmacist - Bladder & Bowel Home Delivery

Specialist Pharmacist & Medication

You can get advice by speaking to our specialist clinical pharmacist directly over the phone. This personalised experience with patients using stoma and urology products helps ensure the best possible care for members of our service.

We can also supply all of your prescription medication in the same delivery as your stoma/urology supplies.Pharmore Plus provides our in-house pharmacy offering you the convenience of repeat prescriptions ordered in one go.

Dedicated Delivery Service

我们有一个专门的司机团队，为我们的客户提供本地配送服务，我们屡获殊荣的配送合作伙伴DPD支持英国各地的配送服务。

You can track the progress of your order, and will receive a one hour time slot once your parcel is out for delivery, so you know when to expect it.

View our introductory video for an overview of the service.

Talk to an Advisor
Enter your details below and our friendly
卡塔尔vs阿曼送货组会在您方便的时候给您回电。

Please note - this service is only available to UK residents.
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Meet our Specialist Stoma Nurses

Sam Cottrel

Clinical Nurse Manager &Specialist Stoma Care Nurse

Sam is a specialist stoma nurse, with a background in colorectal ward care, district nursing, critical care and intestinal failure. She has worked predominantly in the NHS. She is also a nurse prescriber.

Nichola Lovelady

Specialist Stoma Care Nurse

Nichola is a specialist stoma nurse and nurse prescriber. She has spent 21 years in colorectal and stoma care. Her experience includes stoma skin conditions, managing complex abdominal fistulas and high output stomas, as well as caring for children around paediatric stomas.

Kim Harrison

Specialist Stoma Care Nurse

Kim is a specialist stoma nurse and has been a registered nurse for 12 years with extensive experience in intestinal failure, stoma care & nutrition. She has nursed many patients acutely as inpatients and in the community covering various specialities such as colorectal, urology, gynaecology and Encapsulating Peritoneal Sclerosis.

Luci Georgeson

Specialist Stoma Care Nurse

Luci是一名专业的造口护士，她曾在索尔福德皇家医疗服务体系内担任肠衰竭单元的专业护士。最近，她在商业部门担任口腔专科护理护士。

Electronic Prescription Service (EPS)

英国居民可以使用电子处方，帮助我们和您的家庭医生之间的处方过程更容易管理。

The Electronic Prescription Service (EPS) sends prescriptions electronically from your GP practice to your chosen pharmacy and Dispensing Appliance Contractor – all you need to do is nominate them. You can change your mind at any time.

If you cannot take advantage of the EPS, we can still liaise with your GP directly to manage your prescription by traditional methods.

For more information seeNHS Digital Services.

Frequently Asked Questions

How do I contact Home Delivery Service?

您可以拨打0800 031 5406免费卡塔尔vs阿曼联系我们的送货上门服务。这个号码总是在上午9点到下午5点半之间有人值机。Alternatively, you can email direct[email protected]

What is the Home Delivery Service product range? Is there a catalogue?

我们没有所有不同的器具和处方的目录，因为每个案例可能是不同的，目录是无限的!We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Do Bladder & Bowel Community refer people to the Home Delivery Service?

Yes, our team will raise awareness of the Home Delivery Service and the unique benefits of signing up, using professional discretion about the appropriateness of this on a case by case basis.

Is the Home Delivery Service open to non Bladder & Bowel Community members?

Yes, anyone can sign up to the Home Delivery Service.

Do Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Do members get a chance to feedback about the Home Delivery Service?

Yes, regular customer satisfaction surveys provide you with an opportunity to provide feedback. Bladder & Bowel Community also conduct independent reviews with members to assess the impact of the service and areas for improvement.

Our most recent survey was carried out in November 2020, with 99% respondents telling us they would recommend our service.

What is the Home Delivery Service complaints procedure?

Any Home Delivery complaints should be forwarded to our Call Centre Manager at[email protected]. Any Bladder & Bowel Community related complaints should be directed to[email protected]

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.