Home Delivery is operating as usual.We want to reassure you that we are closely monitoring the advice from the Government, Public Health England and the NHS and have strong contingency plans in place to manage any impacts from Coronavirus.

We are working hard to ensure that all of our customers continue to receive the products and medication they need, when they need them.这包括非接触式交付,具有优先状态。The situation is under constant review. Should advice change, we will communicate this to our patients promptly.

Home Delivery Call FREE
Home Delivery - Bladder & Bowel Community

A First-Class Home Delivery Service

我们听取了社区的意见,回应了人们对一站式服务的需求,提供设备、药物和一流的服务。我们与拥有超过150年经验的独立供应商布伦医疗(Bullen Healthcare)合作,为您的所有泌尿科、造口术、伤口护理和处方药物需求提供可靠的、以客户为中心的服务。

Members of our Home Delivery service benefit from a personalised care plan, with regular phone calls to help you manage your prescriptions. We’ll also liaise directly with your GP to make the whole process as simple as possible. We come recommended by 99% of members, according to our2020 survey.

This is Home Delivery, made personal.

2020 Home Delivery Survey

Membership Benefits

  • DedicatedPersonal Advisor
  • SpecialistClinical Support
  • Regular calls to check you’re OK
  • Electronic Prescription Service
  • Pharmacist Advice
  • Prescription products and Medications in one go
  • Free delivery, reordering, and cutting to size
  • Samples from any manufacturer
  • We’ll take care of everything, 365 days a year



It’s important for us to take the time to get to know you and your needs, so you will have a monthly call with yourPersonal Advisor. They will help to manage your prescription needs and speak directly with your GP to make the process as easy as possible.

No more worrying about prescriptions running out – you can arrange delivery to your door, and discuss your needs with your advisor at any time. Because we’re truly independent, you can request product samples from any make or manufacturer to find the best care plan possible.

Home Delivery Step 1

Step 1

We’ll arrange to contact you by phone or email to take an order of your prescription products and medication.

Home Delivery - Step 2

Step 2


Home Delivery - Step 3

Step 3

Your prescription will be delivered reliably and in discreet packaging, direct to your door.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Free Samples Available

我们有一些新的LoFric Elle导尿管的免费样品,适合自我导尿管的女性。独特的l型把手,小巧易用,适合英国居民使用。世界上第一个带角度手柄的导尿管,为自我导尿提供了更符合人体工学的选择。

For Women, by Women.Request your sample today!You do not need to be a member or switch your delivery company.

Stoma Nurse Team - Bladder & Bowel Home Delivery

Clinical Support

We have a team of clinical nurse specialists for both stoma and urology. They have many years’ experience of caring for and supporting patients, and are available to talk to on the phone, by video conference, and in some cases can provide a home visit. Our nursing team can help with any problems around your stoma or urology products, and can arrange samples to try if they feel this would be appropriate.

You can also talk to our specialist Stoma Nurses –meet the team.

Personal Advisor - Bladder & Bowel Home Delivery

Dedicated Personal Advisor


Your personal advisor will get to know you and your healthcare needs. They can offer advice and support on common problems, and arrange for any samples that you might want to try with your next order.

Specialist Pharmacist - Bladder & Bowel Home Delivery

Specialist Pharmacist & Medication

You can get advice by speaking to our specialist clinical pharmacist directly over the phone. This personalised experience with patients using stoma and urology products helps ensure the best possible care for members of our service.

We can also supply all of your prescription medication in the same delivery as your stoma/urology supplies.Pharmore Plus provides our in-house pharmacy offering you the convenience of repeat prescriptions ordered in one go.


Dedicated Delivery Service


You can track the progress of your order, and will receive a one hour time slot once your parcel is out for delivery, so you know when to expect it.

View our introductory video for an overview of the service.

Talk to an Advisor
Enter your details below and our friendly

  • Please note - this service is only available to UK residents.

  • Please note, we cannot offer complimentary items such as Radar Keys through this form.
  • Clickhereto read our terms and conditions and clickhereto read our privacy policy.
  • If you would like to opt in to receive further information from Bladder & Bowel Community, please tick all relevant boxes below:
  • 4 + 7 =
  • 该字段用于验证目的,应该保持不变。

Meet our Specialist Stoma Nurses

Stoma Nurse Sam Cottrell - Bladder & Bowel Home Delivery

Sam Cottrel

Clinical Nurse Manager &Specialist Stoma Care Nurse

Sam is a specialist stoma nurse, with a background in colorectal ward care, district nursing, critical care and intestinal failure. She has worked predominantly in the NHS. She is also a nurse prescriber.

Stoma Nurse Nichola Lovelady - Bladder & Bowel Home Delivery

Nichola Lovelady

Specialist Stoma Care Nurse

Nichola is a specialist stoma nurse and nurse prescriber. She has spent 21 years in colorectal and stoma care. Her experience includes stoma skin conditions, managing complex abdominal fistulas and high output stomas, as well as caring for children around paediatric stomas.

Stoma Nurse Kim Harrison - Bladder & Bowel Home Delivery

Kim Harrison

Specialist Stoma Care Nurse

Kim is a specialist stoma nurse and has been a registered nurse for 12 years with extensive experience in intestinal failure, stoma care & nutrition. She has nursed many patients acutely as inpatients and in the community covering various specialities such as colorectal, urology, gynaecology and Encapsulating Peritoneal Sclerosis.

Stoma Nurse Luci Georgeson - Bladder & Bowel Home Delivery

Luci Georgeson

Specialist Stoma Care Nurse


Electronic Prescription Service (EPS)


The Electronic Prescription Service (EPS) sends prescriptions electronically from your GP practice to your chosen pharmacy and Dispensing Appliance Contractor – all you need to do is nominate them. You can change your mind at any time.

If you cannot take advantage of the EPS, we can still liaise with your GP directly to manage your prescription by traditional methods.

For more information seeNHS Digital Services.

Frequently Asked Questions

How do I contact Home Delivery Service?

您可以拨打0800 031 5406免费卡塔尔vs阿曼联系我们的送货上门服务。这个号码总是在上午9点到下午5点半之间有人值机。Alternatively, you can email direct[email protected]

What is the Home Delivery Service product range? Is there a catalogue?

我们没有所有不同的器具和处方的目录,因为每个案例可能是不同的,目录是无限的!We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Do Bladder & Bowel Community refer people to the Home Delivery Service?

Yes, our team will raise awareness of the Home Delivery Service and the unique benefits of signing up, using professional discretion about the appropriateness of this on a case by case basis.

Is the Home Delivery Service open to non Bladder & Bowel Community members?

Yes, anyone can sign up to the Home Delivery Service.

Do Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Do members get a chance to feedback about the Home Delivery Service?

Yes, regular customer satisfaction surveys provide you with an opportunity to provide feedback. Bladder & Bowel Community also conduct independent reviews with members to assess the impact of the service and areas for improvement.

Our most recent survey was carried out in November 2020, with 99% respondents telling us they would recommend our service.

What is the Home Delivery Service complaints procedure?

Any Home Delivery complaints should be forwarded to our Call Centre Manager at[email protected]. Any Bladder & Bowel Community related complaints should be directed to[email protected]

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.